Terms and conditions

  1. All reservations, amendments & cancellations will only be accepted in writing, via WhatsApp or email. Quotations will be provided on request for any services not specified in the price list.
  2. Cancellation Policy: If a confirmed reservation is cancelled, cancellation fees (as a % of the full amount) will be levied as follows: (Please also refer to WET WEATHER Clause 10 below)
    1. Cancellation more than 7 days prior to commencement of tour 0%
    2. Cancellation between 7 days and 3 days prior to commencement of tour 50%
    3. Cancellation less than 72 hours prior to commencement of tour 100%
  1. If a passenger(s) fails to join the tour, or joins it after departure, or leaves it prior to completion, no refund, pro-rata’d or otherwise, will be given. Whilst CSA will make every endeavour to follow the agreed itinerary on the day, it is understood that re-routing may become necessary due to circumstances beyond our control. (e.g.: road closures, traffic congestion, unsafe conditions, unanticipated breakdowns, etc). PLEASE NOTE: Pickups and/or drop-offs outside the Cape Town CBD may affect the duration of the outing.
  2. Delayed Pick-up policy: CSA allows a 30-minute leeway with agreed pick-up/re-boarding times throughout the tour. Should the client/client’s group exceed this leeway, after being verbally informed of the consequences, CSA can choose to either withdraw the sidecars & terminate the tour with no refund, or choose to wait, with an additional charge of R300/sidecar per 30 minutes being levied.
  3. Payment Policy: A minimum payment of 50% of full invoiced cost is required to secure a booking unless otherwise agreed in writing with CSA. Balance outstanding must be paid in full at least 1 week prior to the outing. Failing this, CSA reserves the right to cancel the booking & withhold deposits already paid in accordance with the cancellation policy per Clause 2 (above).
  4. Under no circumstance will CSA convey any passengers unless an indemnity form has been completed and signed by all passengers prior to departure.
  5. All sidecar passengers are automatically covered by our Passenger Liability Insurance cover for up to R2 million per event.
  6. Once the tour has commenced, CSA shall not be liable for any claim arising from the loss or damage of property, or cancellation, or curtailment, or disruption of any tour/transfer, however caused. CSA recommends that clients advise their guests to purchase appropriate insurance to protect themselves against such eventuality.
  7. The tour fee quoted covers fuel for up to 200km’s, insurances, use of biking gear (helmets, leather jackets, goggles) + plus 1 complimentary bandana/buff per passenger.
  8. RAIN/DANGEROUS WEATHER POLICY: If there is a possibility of rain on the day of the tour, clients can decide, AT THE LATEST, by 1.00pm the day before the tour, to either:
    1. Elect to take the tour/transfer at a later date agreed upon by CSA & the client OR use the credit available towards a future sidecar outing.
    2. Elect to take the planned tour/transfer with wet-weather gear provided by CSA. (If this option is taken, a back-up vehicle at the client’s cost is recommended)
    3. Elect to accept a full refund if booking cannot be rescheduled.

After the client has agreed to commence with the tour/transfer (either verbally or in writing), CSA will have no financial obligation towards the client should the weather become rainy.